SNDL

About SNDL

SNDL is a comprehensive mobile platform designed to streamline customer communications and service management. Our app helps users manage appointments, receive important account alerts, track orders, and stay connected with service providers.

SMS Messaging Terms & Conditions

Types of Messages You'll Receive

• Account Security Alerts: Password changes, unauthorized login attempts, security notifications
• Service Updates: App maintenance notifications, system status updates, feature releases
• Booking Confirmations: Confirmation of service reservations and bookings
• Appointment Reminders: Upcoming appointment notifications and scheduling updates
• Order Updates: Order confirmations, shipping notifications, and tracking information
• Direct Messages: Messages from service providers or support staff
• Feature Announcements: New feature releases and app updates
• Promotional Offers: Occasional special offers and promotions based on your account activity and preferences

Message Frequency

Message frequency varies based on your account activity, bookings, and notification preferences. You may receive up to 10-15 messages per month. Some periods may have higher volume based on your scheduled appointments and account activity.

Cost & Charges

Message and data rates may apply. SNDL does not charge you for SMS messages, but your mobile carrier's standard text messaging and data rates will apply. Please check with your carrier for details on your messaging plan.

How to Opt-In (Give Consent)

You can opt-in to receive SMS messages from SNDL through any of these methods:

How to Opt-Out (Unsubscribe)

You can stop receiving SMS messages at any time using any of these methods:

Help & Support

For assistance with SMS messages, you can:

• Text for Help: Reply with HELP or INFO to any SNDL message
• Email Support: [email protected]
• Contact Form: Available in the SNDL app under Settings → Help & Support

Sample Messages

Here are examples of messages you may receive:

• Security Alert: "SNDL Alert: Your password was recently changed. If this was not you, please contact support immediately at [email protected]"
• Appointment Reminder: "Your appointment with [Provider Name] is confirmed for tomorrow at 2:00 PM. Reply RESCHEDULE to change."
• Order Update: "Thank you for your order! Your tracking number is XYZ12345. View your order status in the SNDL app."
• Feature Update: "New features are available in the SNDL app! Check out the updated dashboard. Existing users get 15% off your next service."
• New Message: "SNDL: A new message is waiting for you from [Contact Name] in your inbox."

Supported Carriers

SNDL SMS messaging is supported on all major US wireless carriers including AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and many others. Carrier message and data rates may apply.

Privacy & Data

Your mobile phone number and SMS preferences are protected under our Privacy Policy. We will never sell, rent, or share your phone number with third parties for their marketing purposes. Your information is only used to send you the messages you've consented to receive.

For complete details on how we handle your data, please see our Privacy Policy.

Terms Acceptance

By opting into SNDL SMS messaging, you acknowledge that you:

• Have read and understood these SMS Terms & Conditions
• Consent to receive automated text messages from SNDL
• Understand that message and data rates may apply
• Can opt-out at any time by texting STOP
• Are the account holder or have permission to opt-in this number

Contact Information

SNDL, Inc.
Email: [email protected]
SMS Support: Text HELP to our dedicated number
Business Hours: Monday-Friday, 9am-6pm EST

Last Updated: November 2025

Privacy Policy

Introduction

SNDL, Inc. ("SNDL", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and SMS messaging services.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Preferences, settings, notification choices
• Booking Information: Appointment details, service preferences, provider selections
• Communication Data: Messages sent through our platform, support inquiries
• Payment Information: Processed securely through third-party payment processors (we do not store full payment card details)

Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent in app, interaction patterns
• Log Data: IP address, access times, error logs
• SMS Data: Delivery status, opt-in/opt-out records, message engagement

How We Use Your Information

• Provide Services: Process bookings, send confirmations, manage appointments
• Send Communications: Account alerts, security notifications, appointment reminders, promotional offers (if opted-in)
• Improve Services: Analyze usage patterns, develop new features, enhance user experience
• Customer Support: Respond to inquiries, troubleshoot issues, provide assistance
• Security: Protect against fraud, unauthorized access, and security threats
• Legal Compliance: Comply with legal obligations and enforce our terms

SMS Messaging Specific Privacy

When you opt-in to receive SMS messages from SNDL:

• Your phone number is stored securely and used only to send you the messages you've consented to receive
• We track opt-in/opt-out status to ensure compliance with your preferences
• We may track message delivery and engagement to improve our service
• We never sell or share your phone number with third parties for their marketing purposes
• Your phone number is shared with our SMS service provider (carrier/aggregator) only as necessary to deliver messages
• You can opt-out at any time by texting STOP

How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us operate our services (SMS providers, cloud hosting, payment processors) under strict confidentiality agreements
• Appointment Providers: Service providers you book with (only information necessary for the appointment)
• Legal Requirements: Law enforcement or government authorities when required by law
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)

We will never:

• Sell your personal information to third parties
• Share your phone number for third-party marketing
• Rent or lease your contact information

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

• Access & Update: View and update your account information in app settings
• Delete Account: Request account deletion by contacting [email protected]
• Opt-Out of SMS: Text STOP to any message or disable in app settings
• Opt-Out of Promotional Emails: Use the unsubscribe link in emails
• Manage Notifications: Control notification preferences in app settings
• Data Portability: Request a copy of your data by contacting support

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Transaction Records: Retained for 7 years for accounting and legal purposes
• SMS Records: Opt-in/opt-out records retained indefinitely for compliance
• Deleted Accounts: Personal data deleted within 90 days of account closure (except as required by law)

Children's Privacy

SNDL is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at [email protected].

Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy in the app
• Sending an email notification
• Displaying an in-app notice

Your continued use of SNDL after changes indicates acceptance of the updated policy.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected] or call us during business hours.

International Users

SNDL is based in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

SNDL, Inc.
Email: [email protected]
Support: [email protected]
Business Hours: Monday-Friday, 9am-6pm EST

Last Updated: November 2025

Contact Us